Returns & Exchanges

Due to the perishable nature of our artisanal sweets, we prioritize food safety and cannot accept physical returns of opened products. If your order arrives damaged or incorrect, we are committed to making it right with a replacement or store credit.

Return Process

• 1.
  Inspect Your Package

  Upon arrival, please immediately inspect your Frosty Sweet Factory treats for any signs of transit damage or temperature-related issues.

• 2.
  Contact Customer Care

  If there is an issue, email our support team within 48 hours of delivery with your order number and clear photos of the damaged items.

• 3.
  Verification Process

  Our quality assurance team will review your claim and photos within 2 business days to verify the issue and approve your resolution.

• 4.
  Refund or Replacement

  Once approved, we will either ship a fresh replacement at no cost to you or issue a full refund to your original payment method.